How Do I Make A Phone Number A Service Number In Skype For Business

How to Convert Telephone Number Types in Skype for Business Online

March 29, 2018

Skype for Business organisation makes it like shooting fish in a barrel for businesses to simplify their infrastructures with one platform for calling, conferencing, video, and sharing. With Skype for Business, anybody will have an assigned phone number they tin apply as their business line that will too travel with them on their smartphones. That'south just i of the many dissimilar advantages Skype for Business brings to the table.

Businesses can assign 2 unlike types of phone numbers with Skype for Business online. A number tin be either a User number, or it tin be a Service number. As its proper name implies, User numbers can be assigned to users. Service numbers tin be used for audio conferencing, auto attendants, or a call queue. Merely what do y'all do if y'all want to convert a User number to a Service number, or vice versa?

Fortunately, the respond is rather easy. Unfortunately, the solution is not something you tin can perform yourself.

The Skype for Business concern admin eye does NOT provide a method to convert the telephone number type. In that location are no PowerShell commands that will brand the conversion either. The only mode to change a phone number type is to contact the Microsoft Number Porting Squad by sending an email to PTN@Microsoft.com. When sending the email request, be sure to include the following:

the numbers to be converted,
the number type, and
the tenant domain the numbers are associated with.

In my experience, Microsoft will typically make the conversion in less than an hour. If you need additional data on creating and setting up service numbers, bank check out Microsoft'due south support documentation. Experience free to also contact us at any fourth dimension regarding Skype for Business questions or how Skype for Business tin can be the professional solution perfect for your business organisation.

This publication contains general information merely and Sikich is not, past ways of this publication, rendering bookkeeping, business, fiscal, investment, legal, tax, or whatever other professional advice or services. This publication is not a substitute for such professional advice or services, nor should yous use it every bit a ground for whatsoever decision, action or omission that may affect y'all or your concern. Before making any conclusion, taking whatsoever action or omitting an activeness that may affect yous or your business organisation, y'all should consult a qualified professional advisor. You acknowledge that Sikich shall not be responsible for whatsoever loss sustained by you lot or any person who relies on this publication.

About The Author

Dominic Lanza

Project Engineer and Networking Consultant for SMB clients in northeast Ohio with a focus on Microsoft solutions. Task responsibilities include technical projection design, implementation, documentation, support and formal project management. Involved in sales activities and communicating with C-level decision makers.